Standard Terms & Conditions

Policy last updated: 27 December 2024.

1. Definitions

“Agency” refers to Simpatico.Agency Ltd.
“Client” refers to the individual or entity engaging the Agency’s services.
“Services” refers to any work performed by the Agency for the Client.

2. Services Provided

2.1 The Agency offers services including, but not limited to, website design, development, SEO, photography, videography, media creation, social media management, digital marketing, branding, and general consultancy.
2.2 Specific services for each project will be agreed in advance.

3. Project Process

3.1 The Client agrees to use the Agency’s designated project management tools to streamline communication and facilitate project efficiency.
3.2 The Client is responsible for timely provision of content, feedback, and approvals.
3.3 Any changes requested after sign-off may incur additional charges, unless otherwise agreed in advance.

4. Pricing and Payment Terms

4.1 Work will only commence once any required deposit is received.
4.2 Payment terms are 14 days from the invoice issue date unless otherwise agreed.
4.3 Late payments may incur interest at [X]% per month.
4.4 The Agency reserves the right to pause work on overdue accounts.

5. Intellectual Property and Copyright

5.1 Ownership of the website and deliverables transfers to the Client upon full payment.
5.2 The Agency retains the right to display the work in its portfolio.
5.3 Stock media remains subject to its original licensing terms.
5.4 The Client warrants that any content provided does not infringe on any third-party rights and indemnifies the Agency against any claims arising from the use of Client-provided content.

6. Revisions and Amendments

6.1 The Client is entitled to two rounds of revisions before additional charges apply.
6.2 Additional revisions will be charged at the Agency’s standard hourly rate.

7. Third-Party Services

7.1 Third-party services (e.g., domains, hosting, plugins) may incur additional costs, to be agreed upon in advance.
7.2 The Client agrees to cover pass-through costs for the duration of any subscriptions.
7.3 The Agency is not responsible for the performance of third-party services but will make reasonable efforts to resolve any issues.

8. Maintenance and Support

8.1 Ongoing maintenance and support are available at an additional cost.
8.2 Basic training will be provided during project handover.

9. Client Responsibilities

9.1 The Client agrees to provide all necessary content, images, and brand assets unless the Agency is contracted to create them.
9.2 The Agency will not commence work until all required materials are submitted by the Client.

10. Termination and Cancellation

10.1 Either party may terminate the agreement with 30 days’ written notice.
10.2 The Client agrees to pay for all work completed up to the termination date.
10.3 The Agency reserves the right to terminate if the Client breaches these terms.

11. Liability and Warranty

11.1 The Agency’s liability is limited to the total amount paid for the project.
11.2 The Agency provides no warranty for uninterrupted or error-free operation of websites or services.
11.3 The Agency is not liable for any consequential, incidental, indirect, or special damages.

12. Confidentiality

12.1 Both parties agree to keep shared information confidential during and after the project.
12.2 The Agency may disclose that the Client is a customer but will not share project details without permission.

13. Dispute Resolution

13.1 Any disputes shall first be attempted to be resolved through good-faith negotiation.
13.2 If negotiation fails, disputes shall be settled by arbitration.
13.3 These terms are governed by the laws of England & Wales..

14. Modifications to Terms

14.1 The Agency reserves the right to modify these terms.

15. Acceptance of Terms

15.1 By engaging the Agency’s services or signing a project proposal, the Client acknowledges and accepts these Terms and Conditions.